“2016 was a tough year, with weaker financial performance. We are confident that the decisive actions we are taking will create a clear path to return to sustainable profitable growth in 2018 and beyond. ”
2016 in review - split in revenue %
46% new business and 54% extensions and renewals
Financial highlights 2016
2016 underlying revenue
2016 underlying profit before tax
2016 underlying earnings per share
2016 total dividend per share
2016 in review
We consider that the following financial key performance indicators are important in measuring the delivery of our strategic goals.
1. Further details on our underlying performance are contained in the Consolidated Income Statement and notes 4, 5 and 9 in the 2016 results statement.
The calculation of underlying figures and our KPIs are
contained in our Alternative Performance Measures.
We have identified the main impact areas that reflect our stakeholders’ interests. Focusing on these impacts helps us to add value and means that we can consistently meet the needs of all our stakeholders: shareholders, clients, employees, suppliers and the wider community.
1 Material supplier refers to our top 250 (approximately) suppliers, prioritised each year by spend and relevance
2 2015 figure restated based on new definition of material supplier
3 Calculated using UK Government GHG conversion factors 2016
4 Figure restated based on updated data
Full Report 2016
Strategic Report 2016