We have a diverse reach across 11 key vertical markets and deliver a vast range of services, but our plan for growth is underpinned by a clear vision of our core capabilities: to use technology to enable organisations to deliver their services better and at lower cost; to leverage our expertise to commercialise government IP and generate revenues from under-performing assets; and to deliver a step-change in customer experience through digital transformation.
Our business model means we can bring together the right resources and capabilities to meet the demands of our clients across a wide range of sectors. This approach has allowed us to grow from a company with 320 employees and a revenue of £25m in 1991 to a FTSE company with over 73,000 employees and revenue of £4.9bn in 2016. We have experts in our business development teams who understand the unique challenges facing the particular sectors we work in and we regularly talk with existing and potential clients, listening to their needs and developing potential solutions. These market experts are supported by our specialist practices who provide expertise in areas including digital, behavioural science, analytics, user experience and service design, which all help to keep us and our customers at the forefront of their markets.
As we move through 2017 we expect that overall there will be more opportunities in the private sector than the public sector, reflecting the relative sizes of those two markets and the factors that are currently driving change in each of them. Importantly, we’re well equipped to respond to the needs of clients across both.
Given the pressure on government spending, there will continue to be opportunities to help public sector organisations do things differently. This will include the ability to help local authorities commercialise their operations and enable them to generate income, as we are already doing in Barnet.
Through our recent success in building effective partnerships where we work with our clients to commercialise and grow their businesses, we are now experts in transforming businesses into success stories, generating new sources of income and creating jobs.
Across the private sector there is continued pressure to drive down costs and both improve and digitize their services. Again across all these areas we are ideally placed to help.