Fraud alert and unsolicited mail

Advice on dealing with boiler room scams and unsolicited investment advice

Fraud alert boiler room scam

Capita Financial Managers Limited has recently become aware of a website purporting to be connected with us.

The website claims to be from CF Investment Funds but it has no connection with Capita Financial Managers Limited, Capita Asset Services, Capita Financial Group, Capita plc or their affiliates or associated companies. 

This website may be being used to provide credibility to calls to investors as part of a boiler room scam.

Should you receive any such request and are concerned, please immediately contact our Customer Services Team for assistance on 0345 922 0044 (or +44 113 464 4000 if dialling from abroad) or email at

If you are the victim of fraud or attempted fraud, you should immediately report your concerns to Action Fraud, the UK’s national fraud and cyber-crime reporting centre, either at or on 0300 123 2040.

Capita Asset Services absolutely and unconditionally condemns the misuse of its name, associated name, funds or details and accepts no liability whatsoever for actions taken as a result of responding to such requests.

You can report a scam or unauthorised firm by visiting:

You can find further information on unauthorised firms or individuals by visiting: 

General advice 

Over the last year, many companies have become aware that their shareholders have received unsolicited phone calls or correspondence concerning investment matters. These are typically from overseas-based 'brokers' who target UK shareholders, offering to sell them what often turn out to be worthless or high-risk shares in US or UK investments. These operations are commonly known as 'boiler rooms'. These 'brokers' can be very persistent and extremely persuasive and a 2006 survey by the Financial Services Authority (FSA), predecessors to the Financial Conduct Authority (FCA), reported that the average amount lost by investors is around £20,000.

It is not just the novice investor who has been duped in this way; many of the victims had been successfully investing for several years. Shareholders are advised to be very wary of any unsolicited advice, offers to buy shares at a discount or offers of free company reports. If you receive any unsolicited investment advice:

Make sure you get the correct name of the person and organisation

Check that they are properly authorised by the FCA before getting involved by visiting

Report the matter to the FCA either by calling 0800 111 6768 or visiting

If the calls persist, hang up.

If you deal with an unauthorised firm, you will not be eligible to receive payment under the Financial Services Compensation Scheme. The FCA can be contacted by completing an online form at:

Details of any share dealing facilities that the Company endorses will be included in Company mailings.

More detailed information on this or similar activity can be found on the FCA website

Unsolicited mail

We are legally obliged to make our register of members available, subject to a proper purpose test, to the public. As a consequence of this some shareholders might receive unsolicited mail. Shareholders wishing to limit the amount of such mail should write to the Mailing Preference Service, FREEPOST 29 LON20771, London W1E 0ZT. Shareholders can also register online at or request an application form by calling from within the UK: 0845 703 4599 or by email to

Identity theft

Advice on protecting your Capita plc shares:

  • Keep all Capita correspondence in a safe place, or destroy correspondence by shredding.
  • When changing address, inform Capita Registrars. If a letter from Capita Registrars is received regarding a change of address and you have not moved, contact Capita Registrars immediately.
  • Consider having your dividends paid directly into your bank or building society account. This will reduce the risk of the cheque being intercepted or lost in the post. You can request and complete a Request for Payment of Dividends Form and send it to Capita Registrars or register online at using the Share Portal service. Additional information can be obtained from Capita Registrars.
  • On changing bank or building society account, inform Capita Registrars of the details of the new account and respond to any letters Capita Registrars send you about this.
  • When buying or selling shares deal only with brokers registered in your country of residence or the UK.